PRIVACY POLICY

Privacy Policy

Effective Date: July 31st, 2025

At LA DELINA ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://ladelina.com/, place an order, or interact with our services.

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide Directly

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment details (processed securely through third-party providers)

  • Account login credentials (if you create an account)

  • Communications, feedback, or reviews

b. Automatically Collected Information

When you use our website, we automatically collect:

  • IP address and device information

  • Browser type and version

  • Pages visited and referring URLs

  • Cookies and usage data (see Section 5)

c. Information from Third Parties

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners

  • Marketing or analytics platforms

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve our website and user experience

  • Send you promotional emails (with your consent)

  • Prevent fraud and comply with legal obligations

3. Legal Basis for Processing (for EEA users)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contractual necessity: To process and deliver your orders

  • Consent: For marketing emails or cookies

  • Legal obligation: For tax, accounting, and legal compliance

  • Legitimate interest: To improve our services and prevent fraud

4. How We Share Your Information

We do not sell your personal data. We may share it with:

  • Service providers: Such as payment processors, shipping companies, and IT service providers

  • Business partners: When needed to provide specific features

  • Legal authorities: If required by law or to protect our rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze traffic and site performance

  • Customize your shopping experience

  • Remember your preferences

You can control cookies via your browser settings. For more information, see our [Cookie Policy].

6. Data Retention

We retain your data only for as long as necessary:

  • To provide services to you

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

Retention periods vary depending on the type of data and applicable laws.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including:

  • Secure socket layer (SSL) encryption

  • Limited access to personal information

  • Secure payment gateways (PCI DSS compliant)

However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent where applicable

  • Object to or restrict certain processing

  • Request data portability

To exercise your rights, contact us at info@ladelina.com. We may need to verify your identity before responding.

9. International Transfers

If you are located outside of [Your Country], your information may be transferred and processed in countries where data protection laws may differ. We take appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

10. Children’s Privacy

We do not knowingly collect data from children under the age of 13 (or equivalent minimum age in your jurisdiction). If we learn that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

LA DELINA
Email: info@ladelina.com